• David Harrington

Featured Content Archive - November 2018

Updated: Dec 20, 2018


I'm currently living in Bangkok.

Every month I feature selected pieces and articles on my portfolio page, and archive the previous ones in my blog.


Here are the ones from November:

"Interactive Voice Response: Press 1 for Customer Service Best Practices" - Telus International


An article I wrote recently about how companies can best design their Interactive Voice Response (IVR) menus and interfaces.


"Why Tech Companies are Bringing More Creative Services Functions In-House" - Aquent Blog


Something from a few months back, but informative for HR professionals in tech that are looking for effective strategies on sourcing creating talent.


"Microsoft Patent Envisions New Method for Sharing Content in Real-Time" - CB Insights


I worked with CB Insights over the summer to write some pieces about new patent developments in technology. This is an interesting one about real-time file sharing in Microsoft's Skype interface.


Hope you find some of these interesting, and have a great Sunday.


David W. Harrington

Technology Writer & Marketer


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2018, David W. Harrington